DESK
Service writer · desktop or iPadA live board of every car in the shop. A "Needs me now" strip shows who approved, who's waiting and what's ready to quote, so nothing sits.
For independent auto repair shops
Stop losing the jobs
you already earned.
You found the problem. You wrote the estimate. Then it went cold in a voicemail. SHOP closes that gap: photo inspections, repairs customers approve from their phone, and texts at every step, all from one app.
- Approve from a text, no app to download
- Photo & video inspections
- Follow-up runs itself
Wrench, your AI shop helper
The follow-up gap
Great shops don't lose work in the bay.
They lose it between the bay and the customer.
01
The estimate goes cold
You call. Voicemail. You call again. By the time they call back, the car's been sitting on a lift for hours, or they've taken it down the street.
02
They can't see what you see
"Your rotors are scored" sounds like an upsell over the phone. A photo of the rotor doesn't. Without proof, the yes is a lot harder to get.
03
"Is my car ready yet?"
The phone rings all day with status calls. Every one pulls your service writer off the counter and your tech off the car.
04
They never come back
The declined work, the next oil change, the review you never asked for. Nobody follows up, so the customer you earned forgets you.
How SHOP closes the gap
From check-in to come-back.
Every step follows up for you.
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Check in at the counter
The customer signs in on your iPad: car, concern, damage walk-around and signature. They leave with a text and a link to Your Vehicle, a live page for their car.
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Inspect with proof
Your tech marks every item Good Soon Now and snaps photos and video right in the bay.
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Approve from their phone
Your writer prices it and sends it. The customer sees the photos, ticks the repairs they want, and signs with their name. No phone tag. The card moves itself to Approved.
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Updates without the phone calls
Checked in, inspected, approved, ready for pickup: each step sends a text with their link. The status calls stop.
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Bring them back
After pickup they get a thank-you with their warranty, a review request, and a reminder for the work they skipped and the next service. They can add skipped work from their page any time.
What your customer sees
A yes from the
lunch break.
One text. One link. Their car, your photos, your price, and a big red Approve button. They don't download anything or remember a password. They tap, sign, and get back to their day. You get back to work.
- Only the repairs they pick get approved: who, when, which lines and the total are all on record.
- Skipped work stays on their page with the price and an Add to my repair button.
- English and Spanish.
- Your shop's name and logo, not ours.
The follow-up, on autopilot
The texts you meant to send.
Sent.
SHOP is powered by Command Local, so the follow-up isn't a to-do on a sticky note. Every stage change sends the right text from your shop's number, at the right time, with the customer's own link.
- Check-in confirmation with their live link
- "Your quote is ready" with photos
- "Ready for pickup" with hours and invoice
- Thank-you, warranty and a review request after every job
- Service reminders that bring them back
One app. Three seats.
Built for the counter, the bay
and the customer.
TECH
Technicians · iPad in the bayMy jobs, the inspection with Good / Soon / Now, photos and video, the work log and a time clock, all in one place. Send it to the desk with one tap.
INTAKE
Customer check-in on an iPad at the counter: VIN/plate, concern, walk-around, signature, and a PDF for the file.
YOUR VEHICLE
The customer's live page: status, photos, quote, approval, warranty and directions. No login.
WRENCH
The built-in AI helper. Ask how to do anything in SHOP, or what's going on with any job. It never sets prices.
Meet Wrench
Just ask Wrench.
It knows the job.
Wrench is the AI built into SHOP. It's on the desk, on every tech's iPad and at the check-in counter. Ask it anything about a car in your shop, or how to do anything in the app. It knows the quote, what the customer approved, the inspection and the work log, so nobody has to dig.
- "What did the customer approve on the F-150?" Answered in a second, line by line.
- "How do I add a video to an inspection?" Step-by-step help for every screen, so new hires get up to speed fast.
- Techs get answers, not prices. On the bay iPad, Wrench shows approved work with no dollar amounts.
- It never sets prices. AI drafts and explains. Your people price and decide.
WrenchKnows RO 21844 · 2019 Ford F-150
What did Maria approve on the F-150, and is Rey done with the brakes?
Maria approved 2 of 3 lines from her phone at 10:52 AM:
Front brake pads & rotors$389
Transmission fluid service$219
Cabin air filter · skipped$49
Rey marked the brakes Done at 1:40 PM. The fluid service is in progress in Bay 3.
Open jobText Maria
Remind her about the cabin filter at pickup.
Added to the pickup note. It's also still on her Vehicle page with an Add to my repair button.
Ask Wrench anything…
SHOP in your shop
The counter. The bay.
The desk. One app.
Show them the rotor.
Not a paragraph.
Photos and video go from the bay straight onto the customer's page. Proof sells the repair. You don't have to.
Fill the bays, too
Every call answered.
Every lead on the board.
AI receptionist
Answers every call, day or night, books the appointment and captures the car and the concern. SHOP PRO
AI on texts & DMs
Replies to texts, Facebook, Instagram and your website chat in seconds and books them in. SHOP PLUS
Know where they came from
Every job card shows how that customer found you, whether Google, a call, a chat or a walk-in, so you know what's working.
Google, reviews & social
Review requests on every job, job photos posted to social, and your Google Business Profile managed for you. PRO & MAX
Built inside a working shop
Made with mechanics,
not for slides.
SHOP was built and tested in a working Corpus Christi transmission shop, on real cars, real customers and real Monday mornings. No rip-and-replace: keep writing ROs, ordering parts and invoicing in the system you already run. Your RO number rides on every card, inspection, photo and approval.
Runs alongside
- Mitchell 1 Manager SE
- ProtractorNet
- Tekmetric
- Shopmonkey
- Shop-Ware
- AutoLeap
- R.O. Writer
- Shop Boss
- NAPA TRACS
- Paper tickets
SHOP works next to these. It isn't a direct integration yet. Product names are trademarks of their owners.
- iPhone, iPad and Android apps for your team
- Each person signs in with their own PIN
- Customers never see your cost, markup or internal notes
- Your data lives in your own Command Local account
Pricing
Pick the plan that fits your shop.
SHOP
Run the shop.
$197/mo
Start SHOP
- DESK job board
- INTAKE iPad check-in
- TECH photo & video inspections
- Customers approve line by line
- "Your Vehicle" page by text
- Wrench, your AI helper
- Review request after every job
- CRM, texting, calendars, payments
SHOP PLUS
AI answers your texts and DMs.
$397/mo
Start PLUS
- Everything in SHOP, plus
- CHAT AI replies to texts, Facebook, Instagram and web chat
- Books appointments and captures the car and the concern
- BRAND your shop's logo in the app
Most shops
SHOP PRO
Website, AI phone and social.
$697/mo
+ $497 one-time setup (website build)
Start PRO- Everything in PLUS, plus
- VOICE AI receptionist on every call
- WEB a new website built for your shop
- BUZZ post job photos to Facebook, Instagram and Google from the app
- You approve every post
SHOP MAX
We run your Google and reviews.
$997/mo
+ $497 one-time setup (website build)
Start MAX- Everything in PRO, plus
- STARS AI review replies, review widget and reputation tools
- Google Business Profile optimization
- Your Google profile managed by Command Local: weekly posts, photos, Q&A, monthly report
Month to month. Cancel anytime. Texts, calls and AI usage are billed at cost-plus based on what you use. Not sure which plan? Book a demo and we'll tell you straight.
Full bays. Fewer calls.
Customers who come back.
Questions
Straight answers.
Do my customers need to download an app?
No. Customers get a text with a link to their own Your Vehicle page. It opens in any phone browser with no login and no password. Only your team uses the SHOP app.
Does it replace my shop management system?
No. Whether you run Mitchell 1, ProtractorNet, Tekmetric, Shopmonkey, Shop-Ware, AutoLeap, R.O. Writer, Shop Boss, NAPA TRACS or paper tickets, SHOP works alongside it. Keep writing ROs, ordering parts and invoicing where you do today. SHOP handles check-in, inspections, approvals and the customer follow-up, and carries your RO number on every job. It doesn't sync with those systems yet, so your writer types the approved total from the RO.
Who sets the prices?
You do. Your writer types the price for each line. AI never sets prices, and a quote with an unpriced line can't be sent.
What devices does my team need?
An iPad at the counter for check-in, iPads (or phones) for techs in the bay, and a desktop or iPad for the service writer. SHOP runs on iPhone, iPad and Android.
How long does setup take?
We load your shop into SHOP: your stages, bays, team, texts and hours. On a demo we'll walk through your shop and give you a real timeline. PRO and MAX include a website build.
What do texts and calls cost?
Your plan includes the software. Texts, phone minutes and AI usage are billed at cost-plus based on what you actually use, so a small shop doesn't pay for a big shop's volume.
Is there a contract?
No. Month to month, cancel anytime. Yearly plans get two months free.
Book a demo
See SHOP on your shop.
30 minutes on video. We'll walk a car from check-in to pickup using your services and your real follow-up, and you'll know exactly which plan fits.
- No pressure, no long contract
- Bring your service writer
- Ask us anything about switching
